Privacy Policy

Neural Network Group Ltd operates Saint AGI and is the controller for personal data described in this policy unless a different role is stated. Our contact email is hello@neuralnetworkgroup.com.

Our registered office address is currently listed as [Registered office address to be confirmed]. This placeholder will be replaced when the published registered office details are finalized.

We may collect account details such as name, email address, organization, authentication identifiers, billing contact details, support requests, and communications with us.

We may also process product usage data such as workspace identifiers, configuration settings, model routing choices, audit events, approval actions, logs, and operational telemetry needed to secure, run, and improve the service.

We use personal data to provide and maintain Saint AGI, authenticate users, process transactions, support customers, detect misuse, enforce policies, improve the product, and comply with legal obligations.

Where applicable, we may use contact details to send service notices, important security updates, product changes, and lawful marketing communications. You can opt out of non-essential marketing messages at any time.

Where UK GDPR or EU GDPR applies, our lawful bases may include performance of a contract, legitimate interests in operating and securing the service, compliance with legal obligations, and consent where required.

When we rely on legitimate interests, we consider the impact on individuals and use safeguards that are proportionate to the processing involved.

We may share personal data with trusted service providers that help us operate the service, such as infrastructure, authentication, payment, support, and model inference providers. We may also disclose information where required by law, regulation, court order, or to protect rights, safety, and security.

We do not sell personal data. We may share data in connection with a merger, financing, acquisition, or sale of all or part of our business, subject to appropriate confidentiality and legal safeguards.

Personal data may be processed outside the UK or EEA depending on where our providers operate. Where required, we use appropriate transfer safeguards, which may include adequacy decisions, standard contractual clauses, or comparable lawful mechanisms.

If you need more information about international transfers relevant to your use of the service, contact us at the address above.

We retain personal data for as long as reasonably necessary for the purposes described in this policy, including to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and customer configuration.

We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port your personal data. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights or ask a privacy question, contact hello@neuralnetworkgroup.com. You may also have the right to complain to the Information Commissioner's Office or another relevant supervisory authority.